General Conditions

Timing of events
The training courses generally take place from 9:00AM to 5:30PM. The KM Briefing takes place from 2:00PM to 5:30PM. Should a different schedule apply to an event, this will be announced separately in the relevant invitations.

Changes
Preparations for our events are made in advance, resulting in the occasional need to change dates, venues or guest speakers. We appreciate your understanding, and will inform you about any changes in a timely manner.

Attendance
In order to provide the best possible training, we will limit the number of participants in our training courses. Registrations are accepted in the order received. Cancellations in case of an insufficient number of participants will be communicated in a timely manner.

Cancellation policy
There is a cancellation fee of 70% of the attendance fee if a booking is cancelled. Cancellations within 3 days of the commencement of a training are billed at 100% of the attendance fee.

In case a trainer is unable to participate, we will do our best to find a solution through a shift in lectures or a replacement of the trainer. If this is not possible, the cancelled lectures will be given at another day during the course or otherwise within the following month. In any of these extraordinary circumstances the participants‘ costs (e.g. traveling expenses) will not be paid by the KM Academy.